How Much Will It Cost Me To Call Your Company? - Nothing! We have a free phone number that you can call 0800 121 8802.
Are Your Order Systems 24/7? - You can place an order online at any time, however, they will only be processed on standard working days. Telephone orders can only be taken when the office is staffed and our opening hours are Monday to Friday 9-5. We are closed on public holidays and operate a Christmas shut down period for 2 weeks.
What are your delivery options? - We have two standard options, either Royal Mail or Courier. We the company will choose which is the best method for the item ordered, however if you wish to choose specific delivery instructions then please call a member of our team and we will do our utmost to accommodate you. There will obviously be charges for these services.
What after-sales care do you provide? - If there are any problems with your order, or you simply need some expert technical guidance, then we are always happy to help. Simply call the office and a member of the team will deal with your enquiries. In the case of machine sales then you will be given a dedicated after-sales number for any technical enquiries or for urgent repairs This telephone number is 24/7.
Are all the products on the website the only products you sell? - We do have access to more products from our various different suppliers, but as not all of these are particularly commonly required then it does not make sense to place them all on the website. If you have a particular item you require and you cannot see it on the website then phone 0800 121 8802 to see if we can help, we always endeavour to deliver the best for our customers.
Do you recycle old electrical products when I purchase a new one from yourselves? - Yes we do. Provided that the item you wish to recycle is of a similar specification to the new purchase and it performs the same function then we will gladly take care of it for you. Please note that we can only take items that have been purchased after August 2005. In the event that you wish us to recycle your old product then please call the office on 0800 121 8802 so that we may discuss the best way to return your item.