Returns and Replacements
Returning products to us is as easy as 1..2..3
In the unfortunate incidence that you return your goods to us then we will issue a full refund, including delivery, within 30 days of your informing us of your intention to do so. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Goods should be returned to us in a saleable condition. Whilst you are in receipt of the goods it is your responsibility to take 'reasonable care' of them. If we believe that you have in anyway failed to do this, we reserve the right to charge an amount equal to 25% re-stocking fee.
If you received a free gift with your product that you subsequently return, you must return the gift also, unless agreed otherwise with a representative of the company.
If you incurred an extra delivery cost due to your own special request (such as guaranteed next day delivery) in the event of a return of goods, only the price of standard delivery will be refunded.
If your item was a special order made to your own specification, then please be aware that we cannot accept the item for return and you will not be entitled to a refund.
You must inspect your goods immediately upon receipt for any damage. If you do receive an item in a damaged condition, then you must inform us within 24 hours of delivery to enable us to make a prompt claim against the delivery company. Failure to do so will result in us being unable to accept liability. The delivery note should be endorsed with 'Goods Received Damaged'.
Damaged goods will either have to be returned to us with all costs incurred being met by us, or dependent upon the item, a replacement may be despatched promptly without the need for return of the damaged original. We the company reserve the right to make that choice.
If the product is faulty, then we will meet all costs involved with returning the product to us and you will be entitled to a full refund. We do reserve the right to inspect the products on return and verify any faults before issuing a refund.
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of Acts of God, War and other hostilities, civil commotion, accident, strikes, lock-outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports, or any other cause not within the reasonable control of TWS Direct Ltd.